Shipping and Delivery

Last updated: May 2026

At Étoile Mare, we are committed to delivering your order safely and promptly. Please review our shipping information below to understand what to expect after placing your order.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. You will receive an email notification once your order has been dispatched.

Shipping Options & Estimated Delivery Times

Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and chosen shipping method. We occasionally offer free shipping promotions — keep an eye on our store for updates!

International Shipping

We ship to many countries worldwide. Please note that international orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer and are not included in our prices or shipping fees.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your shipment through the carrier's website.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery window, please first check your tracking information. If you are still experiencing issues, please contact us and we will do our best to assist you.

Incorrect Address

Please ensure your shipping address is correct at the time of checkout. Étoile Mare is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, please contact us immediately.