Refund Policy
Last updated: May 2026
At Étoile Mare, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please read our Refund Policy carefully to understand your options.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition as received
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
Items that are damaged, used, or returned after the 30-day window may not be eligible for a refund.
Non-Returnable Items
The following items are not eligible for return or refund:
- Sale or clearance items
- Gift cards
- Personalized or custom-made products
- Items marked as final sale
How to Initiate a Return
To start a return, please contact us with the following information:
- Your order number
- The item(s) you wish to return
- The reason for your return
Our team will respond within 1–2 business days with return instructions. Please do not send items back without prior authorization.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 5–7 business days.
Please note that original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us immediately with photos of the item and your order details. We will resolve the issue promptly at no additional cost to you.
Late or Missing Refunds
If you haven't received your refund after 7 business days, please first check with your bank or credit card provider, as processing times may vary. If you still have not received it, please contact us and we will investigate.